Terms & Condition

By accessing, browsing, and using this Site and its services, User accept, without limitation or qualification, these TERMS AND CONDITIONS. If you do not wish to be bound by these TERMS AND CONDITIONS, you should not access the Site and its Services. By using the Services or the Site, you accept and agree to abide by all of the terms and conditions of this Agreement. The Site may, without notice to the User, add additional features or change or eliminate features or Services, change nomenclature, and make other changes at any time, which will be subject to these TERMS AND CONDITIONS.

Our current rates for Email, Newsletters template design and coding are available at order page. We reserve the right to amend our pricing for any changes or additions to the project subsequent to our commencement of the project. Expedited delivery service is available for extra charge.

Like you, we are Internet users and are concerned about privacy during your access and use of the Services. We do not share your information or your IP address or other information that the Site may collect for purposes of providing an estimate of Services or delivering such Services as agreed upon by emailGuy and the User.

Delivery Timelines

Estimated Delivery Time is mentioned on the order page while placing the order. Time mentioned on the order page is an estimated time. emailGuy try to deliver the jobs on or before the committed delivery time, however due to any reason like requirement clarity or long response rate from the client etc, the delivery may take a little longer. The time provided for design service is usually a timeline for design draft submission; after an approval of design it takes 24 to 48 hours for email to provide HTML files.

Job Acceptance

Default acceptance criteria are applicable to all projects and all project stages. A delivery is considered accepted if:

The client does not send any feedback/change request within seven (7) days of the delivery.

Fixes and Post-Delivery Support

We provide free fixes (if under scope) upto three (3) iterations or until the project is accepted according to the "ACCEPTANCE" paragraph.

Cost

The cost of our services are dependent on delivery time and template type. The cost of our services might change as time passes solely based on our will.

Refund Policy

A full refund will be considered based on the following reasons:

The client's order cannot be completed.
The client's request to cancel the order is received before the development is started.
The client is not reasonably and legitimately satisfied with the quality of the code or service and provides a comprehensive proof / explanation of the matter.

If the order is completed according to the specifications of the client, some minor errors should be deemed acceptable and cannot be a reason for full or partial refund. In case if something is missed while submitting the project from client's end, due to which if delivery is delayed or project is delayed, emailGuy shall not entitle for a refund.

Payment

Payments will be charged on a prepay basis on the day that the order is created. Refunds are provided under certain circumstances, please check our "REFUND POLICY".

Content and Terms and Conditions

We don't provide any content such as copy and images, all demo designs are provides with copyrighted images of their respective copyright owner. We reserve the right to refuse to work on any project, without the need for providing justification therefore. We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material.

The Client is fully responsible for the provision, exploitation, maintenance and use of all content, provided by him, including, but not limited to, issues related to:

Correspondence of the Client's content to provisions of laws about copyright protection of all applicable jurisdictions.
Any claims, related to the content.
Immediate reaction for notices to the Client (or affiliated persons) by any person, claiming that the Client's content is infringing the rights of such person.

The Client shall indemnify and hold emailGuy Inc., its affiliates, subsidiaries and related companies harmless from any losses, claims, obligations or other liabilities related to or arising out of the foregoing.

Disclaimer of Warranty

The user agrees that, except as otherwise might be explicitly provide herein, access to the site, and use of the services is at the user's own risk. Neither emailGuy nor its officers, directors, employees, affiliates, or agents warrant that the services may be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the services or as to the accuracy, reliability, suitability, or content of the services. All other services are provided on an "as is," "as available" basis without representations or warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or audience, and non-infringement. In no event will emailGuy or its directors, officers, employees, affiliates, or agents be liable to the user or any third party for any incidental, indirect, special, or consequential damages (even if emailGuy has been advised of the possibility of such damages), arising out of the user's use of or inability to access the site, or to use any other services, including, without limitation, loss of revenue or anticipated profits, loss of goodwill, lost business, lost data, computer failure or malfunction, or any and all other damages or losses that result from mistakes, omissions, interruptions, deletions of files, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not limited to acts of god, communications failure, theft, destruction, or unauthorized access to EmailMonk's records, programs, or services. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states EmailMonk's liability is limited to the greatest extent permitted by law, not to exceed the amount paid for the services. Nothing in these terms and conditions shall affect the statutory rights of any user or exclude or restrict any liability for death or personal injury arising from the negligence or fraud on the part of emailGuy.

Indemnification

The User agrees to indemnify and hold emailGuy and its affiliates, officers, agents, partners, and employees, harmless from any claims or demands, including reasonable attorneys' fees, made by any third party due to or arising out of information submitted by, posted to, emailed, or otherwise transmitted by the User through the Services, your use of the Services, your connection to the Services, or your breach of the TERMS AND CONDITIONS.